RSB's Grievance Mechanism ensures that grievances against the implementation of RSB policies and procedures, recognized certification bodies, their certification decisions, and RSB members are handled in a timely, comprehensive, consistent, transparent, and effective manner.

RSB’s Grievance Procedure provides guidance on how RSB – as well as certification bodies, participating operators and accreditation bodies – should properly manage grievances made with some aspect of the RSB system and general functioning of the RSB governance or multi-stakeholder dialogue.

Submitting a grievance:

Before submitting a grievance, we recommend reviewing the RSB Grievance Procedure.

You can then submit all grievances via email to:

Please include the following information:

  • Basic information about yourself / your organisation
  • Details about the grievance
  • Evidence to support the grievance
  • Expected outcomes, including alternatives for resolution of the dispute
  • Evidence of steps already taken to resolve the grievance directly

You may request anonymity.

You will receive a written acknowledgement of your grievance with 5 working days.

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Case Study

RSB Initiates Integrated Pest Management Coalition With Other ISEAL Members

Through certification, the RSB has been contributing to the reduction of pesticide use and the elimination of the most hazardous pesticides for many years. Together with 7 other ISEAL members, RSB has been working on a common approach to pesticide reduction. In May 2016, this coalition came together and signed a historic agreement that confirms efforts to work together towards the improvement of knowledge and sustainable use of pesticides, including the elimination of Highly Hazardous Pesticides.

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